Man With a Van Anerley Privacy Policy

This Privacy Policy explains how Man With a Van Anerley collects, uses, stores and shares personal data relating to customers in the Anerley area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man With a Van Anerley customers within our service area, including individuals and businesses who contact us, request a quote, make a booking or use our services.

Who We Are and Scope of This Policy

Man With a Van Anerley is a transport and removals service operating in and around the Anerley area. In relation to the personal data of our customers, Man With a Van Anerley acts as a data controller. That means we decide how and why your personal data is processed and are responsible for keeping it safe and using it lawfully.

This Privacy Policy covers personal data collected through phone enquiries, messaging services, online enquiries, social media interactions and in-person bookings, as well as information created as we deliver our services.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact data: name, address, collection and delivery addresses, contact details such as mobile number and other telephone numbers, and any other contact information you choose to provide.

Booking and service data: details of the service requested, including the type of move or delivery, inventory or description of items to be moved if you choose to provide this, preferred dates and times, access information for properties such as parking or entry details, and any special instructions.

Communication data: information contained in enquiries, messages, feedback or complaints you send to us, as well as notes from calls and conversations made to arrange or carry out the service.

Payment and transaction data: details of payments made, amounts charged, dates of payment, and basic billing information. We do not store full payment card details. Where card payments are processed, this is done through a separate, secure payment processor.

Technical and usage data: limited technical data may be collected when you interact with us online, such as the time and date of your enquiry, the pages or forms you use and basic device or browser information where this is automatically captured.

Lawful Basis for Processing

We rely on the following lawful bases for processing your personal data:

Performance of a contract: we process your personal data where it is necessary to take steps at your request before entering into a contract, such as providing a quote, and to perform our contract with you when you book our services. This includes using your contact and address details to confirm bookings and carry out collections and deliveries.

Legitimate interests: we may process your personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes activities such as managing our relationship with you, improving our services, handling queries and complaints, and keeping basic records for business administration.

Legal obligations: we process certain information where we need to comply with legal or regulatory obligations, for example, maintaining records for tax or accounting purposes.

Consent: where required by law, such as for certain types of direct marketing communications, we will rely on your consent. You can withdraw your consent at any time using the contact details on our website or by informing us directly.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes and respond to enquiries.

To confirm, manage and carry out bookings and services.

To communicate with you about your booking, including sending confirmations, updates or changes to your service.

To manage payments, process refunds where applicable and keep financial records.

To manage our relationship with you, including responding to complaints, requests or feedback.

To improve our services, for example by monitoring the volume and type of enquiries or understanding common service issues.

To comply with legal and regulatory requirements and cooperate with law enforcement where necessary and lawful.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In most cases, we will retain customer and booking records for a period that allows us to respond to queries about past services, manage any disputes and meet our tax and accounting obligations. After this period, personal data will be securely deleted or anonymised so that you can no longer be identified.

The exact retention period may vary depending on the type of data and the nature of our interactions with you, but we will not keep your data for longer than is reasonably necessary.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary to provide our services or to meet our legal obligations.

Service providers and processors: we may use external companies to provide certain services on our behalf, such as payment processing, accounting and bookkeeping, secure data storage, communication tools and customer management systems. These companies act as data processors and are only allowed to process your personal data on our documented instructions. They are required to keep your data secure and may not use it for their own purposes.

Business partners and subcontractors: in certain cases we may collaborate with vetted subcontractors or partner drivers to complete a job. In such cases, we share only the information necessary to carry out the service, such as collection and delivery addresses, contact details and service requirements.

Professional advisers and authorities: we may share data with professional advisers, such as accountants or legal advisers, and with law enforcement or regulatory authorities where we are required to do so by law or where it is necessary to protect our rights or the rights of others.

International Transfers

Our primary operations are based in the UK and we aim to keep your data within the UK or the European Economic Area. If we use a service provider that transfers personal data outside the UK or the EEA, we will ensure that appropriate safeguards are in place to protect your data in line with data protection laws. These safeguards may include standard contractual clauses approved by the relevant authorities or equivalent protection measures.

Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. Measures may include restricted access to systems and records, secure storage, use of passwords and access controls, and staff awareness of data protection responsibilities.

While we take reasonable steps to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure. You are responsible for keeping any personal devices and communication channels secure when contacting us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man With a Van Anerley customers in our service area, although they may be subject to certain limitations and exemptions:

Right of access: you can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can ask us to delete your personal data.

Right to restriction of processing: you can request that we restrict how we use your data in certain situations.

Right to data portability: in specific cases, you can ask us to provide your data in a structured, commonly used and machine-readable format or to transfer it to another controller where technically feasible.

Right to object: you can object to our processing of your personal data where we are relying on legitimate interests, including for direct marketing.

Rights relating to consent: where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

You also have the right to lodge a complaint with the UK supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or how we process personal data. Any changes will be posted on our website or made available to you in another appropriate way. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.