Man With a Van Anerley Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Anerley provides removal, collection, delivery and associated services within its service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Man With a Van Anerley, providing removal and related services in the United Kingdom.

1.2 "Customer" means the person, firm or organisation requesting or using the services of the Company.

1.3 "Service" or "Services" means any removal, collection, delivery, loading, unloading, packing, storage assistance or related services provided by the Company.

1.4 "Goods" means all items, property, furniture, equipment, boxes and belongings handled, transported or otherwise dealt with by the Company in the course of providing the Services.

1.5 "Service Address" means the collection, delivery and any additional addresses supplied by the Customer when booking the Service.

1.6 "Vehicle" means any van or other vehicle used by the Company to perform the Services.

2. Scope of Services

2.1 The Company provides man and van removal services for domestic and business customers, including local moves, small relocations, single item transport, and related assistance within its operating area.

2.2 Unless expressly agreed in writing, the Company does not provide professional packing, storage, disassembly or reassembly of specialist items, or installation of appliances. Any assistance with such tasks is provided as a goodwill gesture and at the Customer's sole risk.

2.3 The Company reserves the right to refuse to move or handle any Goods which, in its reasonable opinion, are unsafe, illegal, excessively heavy, hazardous, inadequately packed, or otherwise unsuitable for transport.

2.4 The Customer is responsible for ensuring that the Service Addresses are accessible for the Vehicle and that adequate parking is available in accordance with local regulations.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company's accepted communication channels as advised on its main information pages. The Customer must provide accurate details of the nature of the move, the addresses, access conditions, the volume and type of Goods, and any special requirements.

3.2 The Company will provide an estimate or quotation based on the information supplied by the Customer. This is not a fixed price unless expressly stated as such. Additional charges may apply if the information provided was inaccurate or incomplete, or if the scope of work changes.

3.3 A booking is only confirmed once the Company has accepted the booking and, where required, received any applicable deposit or prepayment. The Company reserves the right to decline any booking at its discretion.

3.4 The Customer must notify the Company of any changes to the booking details as soon as possible. Changes may result in a revised estimate, different time slot, or additional charges.

4. Estimates, Quotes and Pricing

4.1 All prices are stated in pounds sterling and are subject to any applicable taxes or charges imposed by law.

4.2 Time-based charges are calculated from the agreed start time or the arrival of the Vehicle at the first Service Address, whichever is earlier, until completion of the Service or return of the Vehicle to base, as specified in the estimate.

4.3 Fixed price quotations, where provided, are based on the information supplied and are subject to the following assumptions:

(a) Reasonable and safe access at all Service Addresses.

(b) The move can be completed in one continuous visit without unreasonable delay.

(c) No additional Goods, stops or tasks beyond those originally declared.

4.4 The Company may apply additional charges where:

(a) Delays are caused by the Customer, third parties, or access issues.

(b) Parking fees, fines, tolls or congestion charges are incurred in the course of the Service.

(c) Additional labour, time or Vehicles are required due to the volume or nature of the Goods.

5. Payments and Deposits

5.1 The Customer agrees to pay the Company for all Services provided, in accordance with the agreed rates and any additional charges properly incurred under these Terms and Conditions.

5.2 The Company may require a deposit at the time of booking. Any required deposit amount and due date will be communicated to the Customer before confirmation of the booking.

5.3 Unless otherwise agreed in writing, all balances are due immediately upon completion of the Service. The Company may, at its discretion, require full or partial payment prior to commencement of the Service.

5.4 The Company accepts payment by methods specified on its main information pages. Cash payments, where accepted, must be made directly to the Company representative on the day of the Service.

5.5 If payment is not made when due, the Company reserves the right to:

(a) Charge reasonable interest on overdue amounts from the due date until payment is received in full.

(b) Withhold delivery of Goods or cease work until payment is made.

(c) Recover from the Customer all costs incurred in pursuing overdue payments, including any legal or collection fees.

6. Cancellations and Changes

6.1 The Customer may cancel or reschedule a booking by giving notice to the Company. The date and time at which the Company receives the cancellation notice will determine any applicable charges.

6.2 The Company may apply the following cancellation charges:

(a) No charge if the Customer cancels more than 48 hours before the scheduled start time.

(b) Up to 50 percent of the estimated Service charge if the Customer cancels within 24 to 48 hours of the scheduled start time.

(c) Up to 100 percent of the estimated Service charge if the Customer cancels within 24 hours of the scheduled start time or fails to be present at the Service Address when the Vehicle arrives.

6.3 Any deposit paid may be retained or partially retained by the Company in accordance with the cancellation charges set out above.

6.4 If the Customer requests changes to the date, time, addresses, or scope of work, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised estimates or additional charges.

6.5 The Company reserves the right to cancel or reschedule the Service due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, road closures, staff illness, or safety concerns. In such cases, the Company will endeavour to offer an alternative date or time. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all Goods are securely and adequately packed for transport, unless packing has been expressly agreed as part of the Service.

(b) Properly labelling any fragile or delicate items and informing the Company of any items requiring special handling.

(c) Providing accurate and complete information about access conditions, including stairs, lifts, parking restrictions, narrow roads and any other relevant details.

(d) Obtaining all necessary permissions, permits or parking suspensions from local authorities or building management where required.

(e) Being present or ensuring that an authorised representative is present at the Service Addresses throughout the Service to provide instructions and sign any relevant documentation.

7.2 The Customer must ensure that all Goods to be moved are ready for loading at the agreed start time and that any items not to be moved are clearly identified and separated.

7.3 The Customer must not request the Company or its staff to undertake any activity that is unsafe, illegal, or outside the scope of normal removal work, such as lifting excessively heavy items without adequate equipment, tampering with gas or electrical installations, or breaching building regulations.

8. Goods Not Accepted for Transport

8.1 Unless expressly agreed in writing, the Company will not transport:

(a) Hazardous, flammable, explosive, corrosive or toxic substances.

(b) Perishable goods, live animals or plants.

(c) Illegal items or items obtained unlawfully.

(d) Cash, jewellery, watches, precious metals, securities, important documents, or other high-value items.

8.2 If such items are transported without the Company's knowledge, they will be moved entirely at the Customer's risk and the Company accepts no liability for loss, damage or deterioration of these items.

9. Waste and Disposal Regulations

9.1 The Company operates in accordance with applicable UK waste regulations. The Service is primarily for the transport of personal and business belongings, not for general waste removal.

9.2 The Company is not licensed as a general waste carrier unless expressly stated. The Customer must not use the Service to dispose of household refuse, construction waste, hazardous materials, or any items classified as controlled waste, except where a specific arrangement has been agreed in advance and complies with relevant legislation.

9.3 Where the Company agrees to transport items to a recycling centre or authorised waste facility, the Customer is responsible for any disposal fees charged by that facility.

9.4 The Customer warrants that any items presented for removal or disposal are their own property or that they have full authority to arrange for their removal and disposal. The Customer will indemnify the Company against any claims arising from unauthorised disposal.

10. Liability of the Company

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company's liability is subject to the limitations set out in this section.

10.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer's failure to adequately pack, protect or label Goods.

(b) Loss of or damage to items of a fragile nature, including but not limited to glass, china, mirrors, artwork, electronics and musical instruments, unless these have been properly protected and clearly identified to the Company.

(c) Pre-existing damage, defects, wear and tear, or natural deterioration of Goods.

(d) Loss of profits, loss of use, loss of opportunity, or any indirect or consequential loss arising out of or in connection with the Services.

10.3 The Company's total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value of the damaged or lost items, subject to an overall cap which will be limited to a fair and proportionate amount relative to the charges paid for the Service.

10.4 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to causes beyond its reasonable control, including but not limited to accidents, road closures, severe weather, traffic conditions, strikes, lockouts, or other industrial disputes.

10.5 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited by law.

11. Claims and Complaints

11.1 Any visible loss or damage to Goods must be reported to the Company as soon as reasonably practicable, and in any event no later than 48 hours after completion of the Service.

11.2 The Customer must provide reasonable evidence of any alleged loss or damage, including photographs, descriptions and any relevant documentation.

11.3 The Company will investigate all properly notified claims and will respond to the Customer within a reasonable timeframe. The Customer must cooperate fully with any investigation.

11.4 Where liability is accepted, the Company may, at its discretion, offer repair, replacement, or financial compensation, subject to the limitations set out in these Terms and Conditions.

12. Parking, Access and Charges

12.1 The Customer is responsible for ensuring suitable parking is available for the Vehicle at all Service Addresses, in compliance with local parking regulations.

12.2 Any parking fines, penalties or charges incurred as a result of insufficient or illegal parking arrangements that arise due to the Customer's instructions or failure to arrange appropriate parking will be charged to the Customer.

12.3 If the Vehicle cannot be parked within a reasonable distance of the Service Address, the Company may charge for additional time or labour required to complete the Service.

13. Time Estimates and Delays

13.1 Any time estimates provided by the Company for arrival or completion are given in good faith but are not guaranteed. The Company shall not be liable for any loss or inconvenience due to delays caused by factors beyond its reasonable control.

13.2 The Customer should allow adequate time for the Service and avoid scheduling critical appointments or deadlines immediately before or after the planned move.

14. Privacy and Data Protection

14.1 The Company will collect and process personal information about the Customer only as necessary to arrange and provide the Services, manage payments, and handle any queries or complaints.

14.2 The Company will take reasonable steps to protect Customer data and will not sell or share personal information with third parties except where required for the provision of the Service, for legal or regulatory reasons, or with the Customer's consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings, representations or agreements, whether oral or written.

16.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking and the related Services.